Staff often have a healthy distrust of managers who pay a lot of lip service but don’t commit words to action.
A simple way to gain your employees’ trust is to do what you say you will do. Too often, managers make announcements to maintain the facade of keeping everyone up to date when the information passed on may not be confirmed.
To prevent over-promising and under-delivering, only make an announcement when you know the information is correct. If the announcement relates to an action, make sure you are prepared to follow through with that action to retain the trust of your staff.