Charles Heunemann

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Have your phones stopped ringing? This may be why

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, most people use mobile phones primarily for...

How this ‘Fourth Industrial Revolution’ will change the way businesses engage customers

The term ‘Fourth Industrial Revolution’ was originally coined by Klaus Schwab founder and executive chairman of the World Economic Forum. Schwab explained that one...

Your customer is not a commodity

Nurturing greater Customer Lifetime Value, one conversation at a time From all reports, we are experiencing a ‘retail recession’ and figures show that consumer confidence...

The power of human connection

In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human...

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Buy now, pay later made easy for SMEs as Zip partners with Visa, Apple, Google

Zip has announced its partnership with Visa, Apple and Google to allow many more small businesses to accept buy now, pay later...

Law Council calls for SME insolvency reforms to be fast-tracked

The Law Council of Australia is encouraging the Government's move away from the one-size-fits-all approach when dealing with small businesses facing insolvency to...

Australian plant-based meat startup secures $77m of funding

Australian plant-based meat startup, v2food, has today announced the closing of $77 million in Series B funding, including investment from Singaporean state-owned...

Payroll platforms work to implement new tax tables for SME customers

With the news of the 2020 Federal Budget bringing forward the Coalition's three-stage tax cut package, Payroll SaaS platforms are working to...

Meet the woman behind the digital support network for regional businesses

Jordana Edwards has lived in Pottsville in regional New South Wales for the last 15 years. The town of just 6000 people...

Insider threats: How to protect your organisation from an inside job

Guest Authored by Mark Jones, Associate Managing Director in Kroll’s Cyber Risk practice, and Cem Ozturk, Managing Director in Kroll’s Business Intelligence...

‘An unjust joke’: Melbourne business owners respond to Victoria’s continuing restrictions

Melbourne business owners are displeased with Premier Daniel Andrews' plans to keep customer-facing businesses closed under his government's latest COVID-19 response plan....

Australia’s unemployment rate is creeping up but the real danger is underemployment

Australia’s unemployment rate increased to 6.9 per cent in September, however Australians should be focusing on another more troubling labour statistic.