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Retail
  • June 24 2019 Trust and the role it plays in creating strong customer relationships

    Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” Read More…

  • May 24 2019 Why selling online makes smart sense for Australian service businesses

    In the services game and looking to increase your sales? Selling to consumers online can complement the activities of your marketing team and open your company up to new customers and market segments. Australian buyers have no issue parting with their cash over the net; in fact, the reverse. Their love affair with ecommerce shows Read More…

  • May 21 2019 How to get a brand 10 times your size to join forces with you

    If you’re itching to get on board with a much bigger brand, and feel that the timing is right, you need to go about it the correct way. Importantly, working together has to be a win-win for both parties. These are some of the strategies I’ve used to get much larger brands to hop on board. Read More…

  • May 13 2019 Five things you need to know before selling overseas

    The advancement of technology has radically changed the way that consumers browse for items and make purchases. Shopping online for items overseas has become as normal as picking up a bottle of milk from the local corner store. Consumers around the world now expect to be able to browse international brands at anytime, anywhere and Read More…

  • May 3 2019 How Kylie Jenner changed the FRANKII SWIM brand

    Rebecca Klodinskly is the designer and director behind Aussie swimwear sensation FRANKII SWIM which in five short years has become a highly sought-after and internationally recognised brand. Thanks to celebrities such as Kylie Jenner, Bella Hadid and Rihanna the label has quickly created a cult following of loyal customers. The brand shot to stardom after these Read More…

  • April 26 2019 Entrepreneur tips for scaling your online business

    Amy McWaters is the COO of The Hamper Emporium and is responsible for the day-to-day operations and logistics of the company, while ensuring customer satisfaction. On top of that, she is also the COO of SOL Group Australia, Australia’s leading online gifting company. Amy draws on her expertise and experience to share her insights for scaling Read More…

  • April 24 2019 Aussies want better online experience before they shop outside their comfort zone

    Before venturing outside of their comfort zones and purchasing from a new category online, Aussies want a better overall experience from online retailers. More than 40% of online shoppers have never purchased appliances, jewellery and hardware online 60% want cheaper shipping and returns if they are to purchase from new categories online 56% want to Read More…

  • April 18 2019 Advice for young wanna-be entrepreneurs from Peta Shulman

    When Peta Shulam was only 25 when she came up with the simple concept of sampling health foods. Her passion for finding these products led to her creating the largest health food sampling service in Australia, GoodnessMe Box, where for just $25 her clients can sample 7-10 full sized products, allowing those products to be Read More…

  • April 16 2019 Direct or die: what the direct to consumer trend means for Australian retailers

    It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly with consumers and Australian retailers which make a business out of selling multiple labels will soon be on notice to up their game. Fail to do so and they risk losing Read More…

  • April 2 2019 What Aussie Shoppers Want: Understanding the ‘Three C’s’

    Australians have long been considered a traditional group and for good reason. Neighbours recently entered its 35th TV season and the Tim Tam is still the nation’s favourite biscuit. But in the retail sector this love affair with tradition is no more, replaced by a thirst for new and innovative experiences. Recent 451 Research, commissioned by Read More…

  • April 1 2019 Expert Robert Bryden shares his legal tips for franchisees

    Australia is thriving with over 1,300 franchise businesses in a range of industries, earning over $181 billion dollars in revenue and continually growing. [1] In recent times, however, more franchisees have found themselves in a dispute against their franchisor. These problems generally arise for one of two reasons – either the franchisee has not been advised Read More…

  • March 29 2019 LVLY Co-Founder Hannah Spilva discusses the biggest challenges entrepreneurial women face

    LVLY is an Australian start up that has become the Uber of gift giving since it was founded by Hannah Spilva and Verity Tuck only 4 years ago. In 2015, Hannah and Verity saw a gap in the market when they themselves found that they weren’t easily and conveniently able to send gifts quickly to Read More…

  • March 26 2019 Customer experience crucial for eCommerce sales

    Ecommerce platforms that move fast with their investment into next-generation customer service technology heighten their chances for increased sales in a competitive economic environment.   Koh, one of last year’s winners of the Australia Post ORIAS People’s Choice Award, credited the updating of its customer service software – ahead of many of its competitors – with helping Read More…

  • March 25 2019 How three small Victoria brands grew from social media

    More and more small businesses are growing their brands using online platforms and building presence, following and revenue. The power of social media was something not missed by these three small businesses in Victoria, who have been capitalising on the commercial opportunities that Facebook, Instagram, Twitter and other social media platforms provide. Bendigo Brittle, Peggy Read More…

  • July 5 2018 Woolworths expands Caltex alliance

    Woolworths has expanded on its alliance with Caltex.