Zendesk’s latest report “Big Expectations, Small Businesses: What Customers Want” reveals that small businesses have a distinct advantage over big businesses when it comes to the customer service they provide. In fact, customers are happy to pay more to a small business for this reason alone… great news for small business owners! Key findings: 65% of Read More…

Proper trading terms establish a concrete foundation for your business, clearly defining your legal rights and relationship with our customer from the beginning. We’ve all signed onto an online platform by acknowledging terms and conditions, however once read carefully, you would be amazed at what you’ve actually agreed to. Chances are that your own business Read More…

The Retail Innovation Program will return in 2020, developed by early-stage investment firm Investible in partnership with the City of Sydney, with an expanded program and capacity to support more local retailers. Designed to help future-proof Australia’s retail sector, the intensive 12-week accelerator will provide business owners the opportunity to innovate, scale and grow – Read More…

Small business retailers have certain responsibilities when it comes to serving their customers. We want to get down to the facts of what these responsibilities are – mainly in terms of returns, replacements and refunds – which can be a big part of your customer base returning and ultimately, your profitability.  Perhaps what we have Read More…

New figures released today show 5000 small business owners have received help from Service NSW’s one-stop shop Business Concierge service. Service NSW for Business Executive Director Bridget Barrett said the service is all about helping people start, grow or run their small business, potentially saving them time and money. “Service NSW has become more than Read More…

Recent Xero research has revealed that payday problems are widespread across Australia. 29 percent of small business employees have been paid late  43 percent of Australian workers have had mistakes in their pay, increasing to 49 percent for small business employees 45 percent have missed paying bills and mortgage repayments as a result of being paid late  Read More…

Small business owners channel an incredible amount of time and energy into their work. But no matter how much hard work you’re doing, if you don’t know how to cut down on those repetitive time-wasting tasks, it can often feel like you’re chasing your own tail. Many owners are selling themselves short by not thinking Read More…

Dynamic Business attended Xerocon in Brisbane earlier in the month, and spoke with Trent Innes, Managing Director of Xero Australia about the problems small businesses are facing right now. Xero regularly release small business data insights that shed light on the SME community and the real-time issues. We wanted to ask first-hand what’s happening on Read More…

Veganism is on the rise… and it’s a big business. It’s not just vegan companies such as Impossible Foods and Beyond Meat (recently listed on NASDAQ) which are servicing the growing demand. Fast food heavyweights such as McDonald’s, KFC, Burger King and Hungry Jacks have also weighed in, launching or planning to launch specific vegan menu Read More…

More than two thirds (67%) of small businesses have not discussed mental health days, according to fresh data from MYOB. The finding, from a survey conducted with 757 Australian small business operators, is compounded by the fact that just half (52%) of respondents said they feel able to address mental health issues affecting their staff. Read More…

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has reminded small businesses they have until 30 September to adopt Single Touch Payroll (STP). Small businesses with 19 employees or less are required to make the transition to STP by the deadline in two weeks. STP became mandatory for small employers on 1 July Read More…

Managers need to be prepared for the extra work and responsibilities that accompany growing business, and put into place the right strategies and mindset to facilitate positive and successful growth, according to SAP Concur. Fabian Calle, General Manager, SMB and Nationals, ANZ, SAP Concur, said, “SMBs looking to expand need the right tools, plans, and Read More…

Forming healthy and efficient supply chain relationships is as important for small and medium businesses (SMBs) as it is for large enterprises, and small businesses are taking up emerging and automated technologies to ensure supply chain hygiene and an uninterrupted supply chain process. Relationships Maintaining and nurturing relationships with suppliers is critical, with on-time and Read More…

With so many people being ‘connected’ everywhere they go, there’s never been more opportunity for businesses to get their marketing communications in the hands of target customers – literally. Whilst technology has opened up an array of new marketing channels, the well-established medium of SMS is showing great ROI in terms of open rates and Read More…

Xero data insights links Australian small business growth to technology spend.  Call for small business to take a ‘first mover’ advantage to quickly adopt new technologies Warnings to avoid a digital divide between big and small business in Australia  Xero, the global small business platform, has today released new data from Xero Small Business Insights Read More…