Strategy

How your SMB can beat the brain drain

Small to medium businesses often have it pretty tough when it comes to hiring, engaging, and retaining their employees. Large organisations and fast-growing, capital-infused...

Why ignoring customer feedback is the most dangerous thing a business can possibly do

In this age of social media and instant communication, customers share their experiences broadly, especially if those experiences are negative. People vote with their...

How stocktakes can provide intelligent business data this end of financial year

Most retailers regard and often treat their stocktake activities as a rather burdensome compliance process.  However, stocktakes can boost marketing and supply chain performance...

Diversity can be a double-edged sword when businesses don’t have systems to harness it

There's a lot of research into diversity and its impact on the workforce. The main message that's currently broadcast is that diversity is a...

How B2B salespeople can become A-Graders – part two: the learning process is ongoing

In my previous post, I ran through two initial steps B2B sales people need to think about on their journey towards becoming A-Graders. These were ‘reconcile...

When selling a small business, failing to prepare is the same as preparing to fail

If “location, location, location” is everything in real estate, then “preparation, preparation, preparation” is equally important when selling a small business. There are many reasons...

Walk the walk: Prioritising the customer experience throughout the entire business

All businesses strive to a deliver great customer experience, and convenience and seamlessness are currently the winning factors for ensuring their engagement with your...

Technology-enabled collaboration no longer a ‘nice to have’ in the modern business world

As workforces become more and more geographically dispersed, organisations need to support ‘distributed collaboration’ (i.e. the ability for people to work together as a...

One-person creative businesses can succeed on their own terms with a multichannel strategy

By employing a multi-channel strategy, creative types who aspire to run successful businesses they can self-manage can strike a balance between genuine customer connections...

The power of small, incremental Innovations

Innovation is an underappreciated word in the world of business. Small and medium enterprises are only considered innovators when they bring something new to...

See the World through your customers’ eyes

"Go see, ask why, show respect." The words of Toyota chairman Fujio Cho have become renowned as the basic lean principles on which to...

If you don’t know where you are going in business… any road will take you ‘there’

This may be a passage from Lewis Carroll’s novel Alice’s Adventure in Wonderland but it perfectly sums up the strategic approach of many Australian businesses... “Would you tell me,...

Strategic delegation: a ‘must’ for business leaders striving for a competitive advantage

Over the past 10 years, we’ve seen AirBnB become the largest accommodation provider with no properties, Uber become the largest taxi company with no...

Bridging the quality gap between the services workers tolerate and those consumers enjoy

Think about the last time you ordered an Uber… how did you find the experience? Convenient and time-efficient? Perhaps, enjoyable? Now, think about the last...

A fresh outlook, a second opinion, a critical friend: the case for business consultants

In some ways, running a small business is a lot like being a plate spinner, especially if you're overseeing several projects. You'll need excellent coordination...

A solid case for process improvement: more than a vague promise of happier customers

Fifty years ago, running a company was a much more predictable business. There was less competition and customers were generally content to make their...

Step back and see the cracks in your business

The vast majority of small business owners in Australia are navigating tough conditions with little or no support. While they know their business better than anyone, often...

Managing moments of truth in your business

In today’s digital age of data, social media and instant gratification, we desperately crave feedback. Whether in our personal or professional lives, feedback is...

Why your database is your most valuable IP

I've been a business mentor for a while now and yet it never ceases to amaze me how often company's either ignore or underrate their...

How harnessing digital strategy helped a Melbourne SMB grow 1266% over five years

1266% revenue growth. Business sale ROI of 10 x the purchase value. $1.25m profit. Yield growth of 293%. These are numbers many small to...