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Emerging Tech

Automation Anywhere is increasing global demand for Artificial Intelligence

Their recent major advances in the IQ Bot 6.5™ will change the way people work Automation Anywhere®, the global leader in Robotic Process Automation...

Business is changing rapidly – with Dell Experts, IT consultants can stay ahead of the curve

Developments in business technologies have advanced rapidly in the last decade, placing an increasing burden on IT consultants and their clients to become innovative...

Industry 4.0 – The fourth industrial revolution  

Technology has and will continue to drastically change the way business is conducted and organisations are run. Sophisticated technologies and advanced analytics are transforming...

Australian businesses embracing technological revolution

Australian businesses are ahead of their global counterparts when it comes to embracing new technology and preparing for the Fourth Industrial Revolution. According to Deloitte’s...

Customer service trends making waves in 2018

As we hit the halfway mark of the year, it’s the perfect time to sit back and reflect on what has unfolded during the...

Why artificial intelligence is crucial for sales to bridge the customer chasm

For years, sales teams have struggled to keep up with a customer base using the latest technology to upend the traditional sales process. Today’s...

AI is mainstream – the future is here – consumers demand direct messaging

When the iPhone introduced us to Siri and her dulcet tones, artificial intelligence (AI) became mainstream. Answering fundamental questions or checking the weather, AI...

The Future is Conversational (AI)

The progression of conversational artificial intelligence (AI) has completely transformed the way consumers engage with businesses. Recent breakthroughs have led to a new generation...

The increasing role of artificial intelligence in SME recruitment and retention practices

Digital technology is driving change in the Australian workforce like never before. And while it’s creating more efficient and effective work environments, it also...

Financial institutions might have to cede control to fintechs to unlock new growth

To avoid being disrupted, financial institutions are not just having to be far more experimental, in some cases they are having to cede control of their customers...

Don’t worry about job automation (just yet)

Could a robot do your job? It’s a question that a lot of us are asking ourselves at the moment and, in many cases,...

The future of AI-powered chatbots in business: From niche processes to industry features

Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out...

How can your business harness AI?

Artificial Intelligence makes headlines every day: alternately promising to save the world, or destroy it completely.  There's no doubt that it holds exciting potential...

SMBs must leverage new technology and take cues from successful leaders to thrive today

(function(w,d,s,l,i){w=w||;w.push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s), j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayerContent','GTM-MDDQW4J'); For those entrepreneurs who envision their business as the next big thing, it will pay dividends to...

Don’t handicap your SMB in the war for talent, harness the business benefits of flexible work

(function(w,d,s,l,i){w=w||;w.push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s), j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayerContent','GTM-MDDQW4J'); By actively supporting flexible and remote work, businesses can position themselves as employers of choice in the ever-more-ruthless war for talent. ...

Seven Fascinating Facts About Chatbots

Think about your most recent interaction with a business online. Did you chat via message with a person? Are you sure? It’s highly possible you were...

MYOB pledges to make a submission on Australia’s digital future

Australasia’s largest business management software provider, MYOB, supports the Government’s decision to encourage Australians to have their say on the nation’s digital future, following...

The rise of AI-powered business tools: “full automation should never be the final goal”

AI should be used to augment the abilities of data analysts, rather than replace them entirely, according to Francois Ajenstat, an 'assistive intelligence' advocate...

Amazon’s impending entry into Australia is forcing SMEs to adopt innovative technology

Three in four SMEs (76%) have invested in technology over the last 12 months to boost their innovative capacity, according to research undertaken by...

How blockchain will change the way small- to medium-sized enterprises carry out business

The increased use and application of blockchain technology is set to disrupt companies of all sizes, across all industries, and in almost every area,...