Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty. Charles is the Managing Director of Natterbox Limited Australia, VP Asia Pacific – a telecommunications company that specialises in delivering an exceptional and personalised customer service for their clients to use. From first-hand Read More…
Jessy Marshall, PR expert and small business owner, on what to look for from good PR agencies
Wed 28 August 2019 - 12:52 pmFeatured | Podcasts | Small Business
Dynamic Business editor Loren Webb interviews Jessy Marshall, Public Relations expert and business owner.
We discuss Jessy’s PR tips for small businesses including what the benefits of PR are, when you should engage in PR and how to fight the right agency or consultant for your needs.
Jessy also shares her story on launching her own PR agency, HIVE HQ, which recently celebrated its first birthday. She talks about how she overcame her biggest challenge in building her business: her mindset.
You can find out more about Jessy and HIVE HQ here.
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