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  • February 24 2020 “The emotional component determines whether it was ok or exceptional”

    Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles is the Managing Director of Natterbox Limited Australia, VP Asia Pacific – a telecommunications company that specialises in delivering an exceptional and personalised customer service for their clients to use.  From first-hand Read More…

  • February 24 2020 Success comes from purpose, not happiness

    What is the difference between businesses that succeed or fail? Is it about market conditions? Access to capital? People? After over 700 hours of research and talking to hundreds of organisations it was clear to me that many businesses operate like a machine, with each person, team and department working as a cog within a Read More…

  • February 21 2020 Sextech startups: What is the future of sex?

    Melbourne recently held Australia’s first Sextech Hackathon of the decade, hosted by podcaster and entrepreneur Bryony Cole and Gavin Heaton, founder of Disruptors Co, to support sex-related startups.  Fintech, edtech, proptech and healthtech you might have heard of, but sextech – what on earth is that? Truth is, it’s exactly what you think it is Read More…

  • February 21 2020 This is how entrepreneur Jo Palmer spent her grant prize of $40,000

    Last year Jo Palmer, founder of Pointer Remote Roles, won $40,000 in St.George’s 2019 Kick Start Program in the ‘fast pitch’ category; the pitching process gave her the confidence in business articulation and skill, and the money gave her the opportunity to hire her first employee with reassurance. Jo founded her business in 2017, with Read More…

  • February 20 2020 15 years ago, I built a startup – Here’s how I’d do it differently

    A decade and a half ago when I built my first company, the word “startup” was practically unheard of in Australia. When we talked about entrepreneurship, it was people starting small businesses or service based companies; and there’s nothing wrong with that. That’s been the backbone of the economy for decades, particularly for migrant families Read More…

  • February 20 2020 Disaster recovery: A 72-hour turnaround after flooded, collapsed offices

    In November 2018, during a Sydney storm, the Chamberlain Group’s head office in Australia flooded – with the equivalent volume of water in a 25m swimming pool. Not only was there extensive water damage, the ceilings collapsed and everything inside was destroyed. It was only within 72 hours that the 40 plus member Chamberlain team Read More…

  • February 19 2020 Let’s Talk: The startup blues

    Feeling utterly consumed by your new startup? Or maybe you can’t seem to step away from it, spending weekends working and missing family events… It can be easy to neglect your own mental health and get caught up in the rush of kicking off your startup, but it’s important you’re continuously investing in yourself as Read More…

  • February 14 2020 Why is your personal brand so important in business?

    Every business owner should be building their own personal brand in addition to their business – because customers and clients connect with people, not products and services. Social media and branding expert Carissa Hill said a personal brand was important for business owners because increasingly customers want to know the people behind the company. “People Read More…

  • February 14 2020 Brotherly ties bringing out the best in business: An entrepreneur pair

    Digital marketing agency brothers grow a $5 million business and shoot to the top with an Amazon bestseller There’s something intriguing about successful sibling duos. Think Serena and Venus, Chris and Liam Hemsworth, Ben and Casey Affleck – the list goes on. How is it that there is so much talent in one family? It Read More…

  • February 12 2020 Let’s Talk: ‘Hire slow, fire fast’

    You might have heard the age old adage ‘hire slow, fire fast’ if you’ve worked in business, but is it warranted advice? The concept refers to employers taking their time to hire somebody, and firing employees quickly if it’s not working out. On one hand, waiting to hire somebody means you can take your time Read More…

  • February 11 2020 Leading the change: Fender Katsalidis introduces equal parental leave

    Architecture firm, Fender Katsalidis, is introducing a new parental leave policy that will give eight weeks of full wage paid parental leave to both men and women, without distinguishing between primary and secondary caregivers. All team members, including those working part-time and on a casual basis, will be eligible, in addition to any government entitlements. A Read More…

  • February 7 2020 From bullying victim to founder of Bullyology: Jessica Hickman’s story

    Jessica Hickman is a determined advocate for positive change. Having won awards and recognition for her work, she is a dynamic activist in the field of bullying and mental health in work, school and online environment. However, before becoming the champion that she is today, she also suffered from extensive and prolonged workplace bullying that Read More…

  • February 5 2020 Traditional values, old tactics: CEO of Ritchies shares their importance

    In this Dynamic Business podcast episode, we chat with Fred Harrison, who is the CEO of Ritchies supermarkets (mainly based in Victoria). Throughout the interview, we learn about his rather unique story and take away some fantastic ideas and insights from his leadership and strategy. Ritchies celebrates a 150 year milestone this year, and we Read More…

  • February 5 2020 Let’s talk: Instagram influencers

    There is no doubt that social media can be a highly effective marketing tool for small businesses in order to build brand awareness and generate leads. Within social media marketing, we have Instagram influencing; essentially paying people with a high amount of influence on the platform to endorse your product or service. It is becoming Read More…

  • February 4 2020 Is the customer experience really becoming an AI experience?

    In today’s highly competitive business environment, the customer experiences a brand delivers are its single biggest differentiator, outpacing even product, price and quality. In fact, Gartner found that 89 per cent of businesses compete mostly based on customer experience. This begs the question – what kinds of experiences keep consumers coming back? Today’s customers are Read More…