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Strategy
  • February 27 2017 Step back and see the cracks in your business

    The vast majority of small business owners in Australia are navigating tough conditions with little or no support. While they know their business better than anyone, often they fail to tend to certain nagging issues because, well, they’re too busy; instead, they choose to reassure themselves their business model is strong and push on. If you are one of Read More…

  • February 22 2017 Managing moments of truth in your business

    In today’s digital age of data, social media and instant gratification, we desperately crave feedback. Whether in our personal or professional lives, feedback is king. Why do we need it? Essentially, to understand how we can be better – identifying and fixing problems and making improvements.   Getting feedback when you’re a business is not Read More…

  • February 17 2017 Why your database is your most valuable IP

    I’ve been a business mentor for a while now and yet it never ceases to amaze me how often company’s either ignore or underrate their database. From my own experience, I’m acutely aware of just how important it is for a company to maintain accurate and up-to-date intel on the people in their network. In my opinion, your company’s database Read More…

  • February 13 2017 How harnessing digital strategy helped a Melbourne SMB grow 1266% over five years

    1266% revenue growth. Business sale ROI of 10 x the purchase value. $1.25m profit. Yield growth of 293%. These are numbers many small to medium business owners could only dream about. However, it’s what one business, Cleanawater, achieved in just 5 years. How did they do it? By investing 6.56% of the business’ turnover into Read More…

  • February 7 2017 Sales failing to convert four in five marketing leads: how to better align these departments

    Research suggests that it is critical for marketing and sales to work together to create best practices, deliver more quality leads, and drive higher-impact deals. Unfortunately, in Australia, many companies are misaligned when it comes to marketing and sales, as marketers focus on top of the sales funnel, while sales reps close deals at the Read More…

  • February 2 2017 How “living in the present” can help you to plan for the future success of your business

    By the time you have read the title of this article there is a 50/50 chance that you have got something else on your mind as well. In 2010, Harvard psychologists carried out a study that tracked people’s activities, their thoughts and their feelings at random intervals. They found that just under 50% of the Read More…

  • January 23 2017 So, you’ve inherited a leadership role. What can you learn from your predecessor’s exit?

    It’s January. Over the break, you discovered that your CEO or senior executives won’t be coming back after the holidays or if they are, they won’t be staying for long – and you’ve been selected to fix up the mess once they’re gone. How should you go about it? It depends on where your predecessor/s went wrong… Read More…

  • January 20 2017 The pros and cons of team building exercises

    Have you ever been at a ‘team away’ day and, when faced with the choice of abseiling down a vertical cliff (supported by your team), raft building (again with said team members), or an archery challenge (at that point perhaps hoping not to be chosen as the target), struggled to recall why it had ever seemed Read More…

  • January 16 2017 Don’t let new year goals destabilise growth

    A new year inevitably leads to new business goals but what many SME owners don’t realise is that these goals could trigger compulsive behaviours and actually stunt a company’s growth. There are only two types of goals business owners make – objective and subjective – the latter will negatively impact profits and workplace culture. Subjective Read More…

  • January 13 2017 Too good to be true: why a negative review could be exactly what your business needs 

    With more Australians turning to ratings and review sites to help them make purchase decisions, it is imperative that businesses have a strategy for responding to negative reviews. Why bad reviews aren’t so bad A negative review isn’t necessarily a bad thing, as it can also provide businesses with an opportunity to develop the business Read More…

  • January 12 2017 Business plans will be obsolete in 2017

    Yes, you read that right. It’s time to ditch that 30-page document and put it in the bin where it belongs. Professionals agree that writing a formal business plan is not the best strategy, most especially for SMEs that have limited time and resources. Not having a business plan doesn’t mean you’re going to spend Read More…

  • January 9 2017 Securing staff buy-in for process improvements

    Have you started 2017 struggling to get your staff involved in process improvement initiatives?  If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve business processes and then, once they do get them involved, how to sustain the momentum. The good news is that employees Read More…

  • December 19 2016 Level-up your customer service in the new year

    January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this time to recalibrate your business’s thinking on customer service and plan service goals and objectives for the year ahead to grow and retain your customer base. Questioning your company’s emphasis on Read More…

  • December 9 2016 Nine Steps to Build an Agile Business in 2017

    Being agile in business today means you’re flexible, fast and adaptable. While agility has been a necessity in the fast-moving world of software development for some time, creating a structure that allows for rapid innovation is good for any business, regardless of the industry or functional area in which they operate.  So how does an agile approach Read More…

  • December 8 2016 Five way to evolve your SMB through feedback

    Business development involves activities that enhance the value of your brand, such as capturing market share and nurturing relationships with internal and external stakeholders. Regarding the latter, without feedback from clients and employees, it will be difficult for organisations to determine the direction business development should take. Here are five ways to attain your business goals through feedback: Improve Employee Workflow Read More…