The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019 In the 2017 to 2018 period, complaints from small businesses increased 8.7 per cent to a 20,433 total. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their […]
While running your own business means you get to be your own boss, it doesn’t quite mean there’s nothing to complain about.
Disputes with customers can be costly, but a complaint that’s dealt with effectively can actually be an opportunity to help your business.
Rick Mapperson blogs about the need to address the ‘elephants in the room’ that may be impacting your business.
“In your business it is an obvious problem or risk that no one wants to address or discuss. Instead, you pretend it is not there and occupy your time with other issues rather than deal with the looming big one.”
I often think it’s odd that the word ‘complaint’ has such negative connotations, because in business, a complaint can give you a positive direction for free. When a customer complains, it gives you a chance to find out what’s going wrong in your business and try and prevent it from happening again.
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