Tags Consumers

Tag: Consumers

Contactless payments offer frictionless new ways to engage shoppers

Shopper behaviour defined how businesses responded to COVID-19, with hygienic service and payment practices among the quickest areas to transform in order to meet...

Putting your money where your audience is – online

Byline: Karen Lewis, Head of Digital and Ecommerce, Salmat While online sales might count for a fraction of your total sales, the influence the internet...

Why selling online makes smart sense for Australian service businesses

In the services game and looking to increase your sales? Selling to consumers online can complement the activities of your marketing team and open...

Confidence slips after RBA holds rate: ANZ

Consumer confidence fell last week as Australians' perception of the economy at large took a sharp negative turn following the central bank's decision not...

What Aussie Shoppers Want: Understanding the ‘Three C’s’

Australians have long been considered a traditional group and for good reason. Neighbours recently entered its 35th TV season and the Tim Tam is still...

Customer experience crucial for eCommerce sales

Ecommerce platforms that move fast with their investment into next-generation customer service technology heighten their chances for increased sales in a competitive economic environment....

Omnichannel or bust: The strategy retailers should embrace

A majority of Aussies prefer to shop from local retailers.

An experience to remember: 3 ways to avoid disappointing your customer

Today’s consumers are armed with more choices, more substitutes and more outlets to pursue alternative brands. In a world where our next purchase can...

Website monitoring: A make or break necessity for every business

Today, there are  businesses that rely extensively on their websites to create various touch-points with their stakeholders. Consumers can find everything from clothes, accessories,...

Building a subscription business in 2015

“Subscriber experience” is comprehensive, focusing on how to build subscriber trust and loyalty from initial contact through registration, service delivery, customer support, billing and payment, account modification and renewal.