Tags Customer

Tag: Customer

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology...

“We’ve realised that our growth potential isn’t related to market situation”

COVID-19 has taught businesses many lessons, and it's no different for the Chamberlain Group, who in this time have realised their business growth is...

Customer experience will be the reason businesses survive COVID-19 

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown...

“The emotional component determines whether it was ok or exceptional”

Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles...

Make Christmas season the most wonderful time to win customers

For retail, November to December is typically the most wonderful time of the year, from a revenue point of view! On average, Australians spent...

7 things your customer wants to see on your website

When creating a website, it is easy to lose focus of what really matters: the experience for your customer. A recent study found 75...

Trust and the role it plays in creating strong customer relationships

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...

Marketing professionals: Are you sure you’re acing the customer experience?

Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia Have you heard that customer experience is the key to success but are not sure...

The power of human connection

In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human...

Direct or die: what the direct to consumer trend means for Australian retailers

It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly...

Australian media code becomes law as Facebook and Google make deals

The News Media and Digital Platforms Mandatory Bargaining Code has officially been cleared by the federal government...

The changes in insolvency & restructuring rules that could catch out Australian businesses

“COVID Safe Harbour” insolvency rules have been replaced by legislation that includes a new, streamlined SME restructuring process...

Facebook Australia bans users and publishers from posting and sharing news

Facebook has made a major move in the back and forth with the Australian Government on the proposed Media Bargaining Law. It’s also a potentially dire step by the social media giant for the many Australian publishers that use the platform.

Let’s Talk: The office vs. working from home?

Working from home is now a viable option for many businesses. So, this far into the pandemic, what do we think? Work office vs. Home? Let's talk...

Seven signs big Google news deal; ABC, Nine, Guardian reportedly circling

Seven West Media is Australia’s first large news outlet to sign a deal with Google in order to have the tech giant pay for its news content.

Donald Trump, acquitted of inciting Capitol attack, says movement has ‘only just begun’

A win for Trump. Although, the result came with the highest number of Senators to ever vote against a president from their own party.

How business crisis pressures can produce disruptive diamonds

Disruption waits for no one, especially not a pandemic. Innovative thinking should be top priority during a crisis. Read on...

Let’s Talk: What is the best social media platform for your business?

What social media platform is best for your business? Go all-out on all of them? Focus on one or two? Paid or organic approach? Let's talk...