Tags Customer

Tag: Customer

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology...

“We’ve realised that our growth potential isn’t related to market situation”

COVID-19 has taught businesses many lessons, and it's no different for the Chamberlain Group, who in this time have realised their business growth is...

Customer experience will be the reason businesses survive COVID-19 

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown...

“The emotional component determines whether it was ok or exceptional”

Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles...

Make Christmas season the most wonderful time to win customers

For retail, November to December is typically the most wonderful time of the year, from a revenue point of view! On average, Australians spent...

7 things your customer wants to see on your website

When creating a website, it is easy to lose focus of what really matters: the experience for your customer. A recent study found 75...

Trust and the role it plays in creating strong customer relationships

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...

Marketing professionals: Are you sure you’re acing the customer experience?

Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia Have you heard that customer experience is the key to success but are not sure...

The power of human connection

In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human...

Direct or die: what the direct to consumer trend means for Australian retailers

It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly...

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Navigating the 2020-21 Budget: Top tips for businesses

Business investment is a key theme in the 2020-21 Budget. Treasurer Josh Frydenberg announced tax changes that are a “game changer” in...

Has the Budget delivered for small businesses?

Guest authored by Sam Allert, CEO of Reckon With 23 per cent of small businesses concerned they won't exist...

What the Budget means for startups

In what is being dubbed the "jobs budget" the 2020-21 Budget was the opportunity for the Morrison Government to lay out the...

Government backflips on RDTI cuts with a $2 billion boost

Last night, the Government announced a $2 billion investment into Research & Development Tax Incentives (RDTIs), scrapping a previously proposed $1.8 billion...

Female founders deem Budget ‘A step forward, but more to be done’

Whilst largely satisfied with the way the Budget has catered for women, female founders are saying there is room to create greater...

“The $1 trillion budget deficit”: Economists on the 2020-21 Budget

The 2020-21 Budget delivers the biggest Australian deficit since World War 2. The Government’s fiscal stimulus of $51 billion during the GFC...

Budget 2020-21: What’s in it for businesses?

This year, Australia will see a $213.7 billion deficit. “Our economic response has come at a significant cost,” said...

Josh Frydenberg’s full speech: Federal Budget 2020-21

This evening the Federal Budget will be announced by Treasurer Josh Frydenberg in Parliament House in Canberra. Having...