Tag: Customer
Why all business owners need to record phone calls
Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers.
State-of-the-art technology...
“We’ve realised that our growth potential isn’t related to market situation”
COVID-19 has taught businesses many lessons, and it's no different for the Chamberlain Group, who in this time have realised their business growth is...
Customer experience will be the reason businesses survive COVID-19
As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown...
“The emotional component determines whether it was ok or exceptional”
Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty. Charles...
Make Christmas season the most wonderful time to win customers
For retail, November to December is typically the most wonderful time of the year, from a revenue point of view! On average, Australians spent...
7 things your customer wants to see on your website
When creating a website, it is easy to lose focus of what really matters: the experience for your customer. A recent study found 75...
Trust and the role it plays in creating strong customer relationships
Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited
Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...
Marketing professionals: Are you sure you’re acing the customer experience?
Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia
Have you heard that customer experience is the key to success but are not sure...
The power of human connection
In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human...
Direct or die: what the direct to consumer trend means for Australian retailers
It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly...