Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers.
State-of-the-art technology...
COVID-19 has taught businesses many lessons, and it's no different for the Chamberlain Group, who in this time have realised their business growth is...
As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown...
Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty. Charles...
Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited
Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...
Facebook has made a major move in the back and forth with the Australian Government on the proposed Media Bargaining Law. It’s also a potentially dire step by the social media giant for the many Australian publishers that use the platform.