Tags Customer Experience

Tag: Customer Experience

Does a passwordless future ensure effective cybersecurity?

Let’s be frank—passwords are still the bane of our online existence. They’re living fossils, throwbacks to a time when a secret string of characters was the...

Customer experience will be the reason businesses survive COVID-19 

As Australia continues to manage the impact of the COVID-19 crisis, survival remains top-of-mind for businesses in every market. Businesses that emerge from the lockdown...

“The emotional component determines whether it was ok or exceptional”

Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty.  Charles...

3 actions you must take to grow your start-up

Launching a business from scratch requires a great deal of ambition and bravery. While you might be filled with passion and enthusiasm for your...

The power of human connection

In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human...

Experiences are the way to capture the hearts (and wallets) of bank customers

Byline: Todd Handcock, President, Asia Pacific, Collinson Banks are facing increasing pressure to grow their business in the era of digital disruption and open innovation. Profound...

Direct or die: what the direct to consumer trend means for Australian retailers

It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly...

From surveys to journeys: why it’s time for Australian SMEs to get serious about customer experience

Heard customer experience is the new black but not sure what the fuss is about? Or perhaps you think you’re doing a reasonable job...

Let’s Talk: The X Factor

Today we’re discussing customer retention and what businesses need to do to in order to achieve the so-called “X Factor” with their audiences. Customer experience...

Customer experience crucial for eCommerce sales

Ecommerce platforms that move fast with their investment into next-generation customer service technology heighten their chances for increased sales in a competitive economic environment....