Tags Customer Service

Tag: Customer Service

How to use intuitive technology to gain customers and keep clients

Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers...

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology...

Top10 Dynamic Entrepreneurs: David Fazio on the importance of customer service and staying Aussie

We are all too familiar with the pain of trying to get in touch with telecommunications companies and their lacking customer service. From endless time...

Trust and the role it plays in creating strong customer relationships

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...

Marketing professionals: Are you sure you’re acing the customer experience?

Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia Have you heard that customer experience is the key to success but are not sure...

Let’s Talk: The X Factor

Today we’re discussing customer retention and what businesses need to do to in order to achieve the so-called “X Factor” with their audiences. Customer experience...

How to take your business to the next level

So, you’ve made the decision that it’s time to take your business up a notch. You’ve enjoyed a relative amount of success so far...

Customer service trends making waves in 2018

As we hit the halfway mark of the year, it’s the perfect time to sit back and reflect on what has unfolded during the...

Businesses with multiple service channels are ‘scrambling’ to meet customer expectations

Leading companies across a range of sectors – including finance, utilities, government, education, automotive and telecommunications – need to lift their game when it comes to...

Finding hidden revenue in your business

Customer sentiment holds the key to unlocking hidden revenue in your business. As a retailer, eCommerce platform or marketplace, you’re likely to value customer...

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Has the Budget delivered for small businesses?

Guest authored by Sam Allert, CEO of Reckon With 23 per cent of small businesses concerned they won't exist...

What the Budget means for startups

In what is being dubbed the "jobs budget" the 2020-21 Budget was the opportunity for the Morrison Government to lay out the...

Government backflips on RDTI cuts with a $2 billion boost

Last night, the Government announced a $2 billion investment into Research & Development Tax Incentives (RDTIs), scrapping a previously proposed $1.8 billion...

Female founders deem Budget ‘A step forward, but more to be done’

Whilst largely satisfied with the way the Budget has catered for women, female founders are saying there is room to create greater...

“The $1 trillion budget deficit”: Economists on the 2020-21 Budget

The 2020-21 Budget delivers the biggest Australian deficit since World War 2. The Government’s fiscal stimulus of $51 billion during the GFC...

Budget 2020-21: What’s in it for businesses?

This year, Australia will see a $213.7 billion deficit. “Our economic response has come at a significant cost,” said...

Josh Frydenberg’s full speech: Federal Budget 2020-21

This evening the Federal Budget will be announced by Treasurer Josh Frydenberg in Parliament House in Canberra. Having...

Federal Budget: Treasurer brings forward tax cuts, braces for large deficit

As the Federal Government hands down the "most important budget since World War II" this evening, Australians can expect to see further...