Tags Customer Service

Tag: Customer Service

The pandemic has given businesses a new standard for customer engagement

As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations...

Digital customer experience: How Australian SMBs can up their game in 2021

For many SMBs today, finding new, digital ways to engage with customers is not merely a matter of building a thriving business, it’s about surviving...

How to use intuitive technology to gain customers and keep clients

Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers...

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology...

Top10 Dynamic Entrepreneurs: David Fazio on the importance of customer service and staying Aussie

We are all too familiar with the pain of trying to get in touch with telecommunications companies and their lacking customer service. From endless time...

Trust and the role it plays in creating strong customer relationships

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we...

Marketing professionals: Are you sure you’re acing the customer experience?

Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia Have you heard that customer experience is the key to success but are not sure...

Let’s Talk: The X Factor

Today we’re discussing customer retention and what businesses need to do to in order to achieve the so-called “X Factor” with their audiences. Customer experience...

How to take your business to the next level

So, you’ve made the decision that it’s time to take your business up a notch. You’ve enjoyed a relative amount of success so far...

Customer service trends making waves in 2018

As we hit the halfway mark of the year, it’s the perfect time to sit back and reflect on what has unfolded during the...