How to achieve global reach with ecommerce
Tue 8 August 2017 - 2:59 pmeCommerce | News | Tech
Over the last 18 months, the currency market has been weakened by a series of international political shocks – from Brexit and Trump, to Theresa May’s poor performance at the UK general election.
However, there can be an upside to political uncertainty. For example, the weak pound is making British exports more competitively-priced overseas. For UK based online sellers, there’s never been a better time to start selling to international buyers.
In Australia things are somewhat more stable; more predictable. Nevertheless, it can be daunting to start selling to overseas customers without prior experience, so the following tips for using ecommerce are a great place to start:
1. Research your markets
If you’re already a successful online seller, it can be tempting to dive straight into international sales. However, though there may be similarities between trading at home and overseas, it’s important to be conscious of the nuances.
An understanding of your competition is particularly useful, as you may find the market has already been cornered by a local player and that you need to adapt your offering accordingly.
Equally, you may discover that there’s a gap in the market that just isn’t being tapped – an excellent opening for you to exploit.
If it’s achievable, travelling to the market in question can be a great way to build up your knowledge and deepen your understanding of local customers and their priorities. If not, the Department for Foreign Affairs and Trade offers in-depth country guides, which are an excellent resource for anyone looking to sell overseas.
2. Read up on local laws
Once you’ve built up a basic knowledge of your chosen market and are confident it makes sense for you to sell there, it’s time to start digging into the details.
Taxes and customs prohibitions vary by country, so it’s important to look at the small print and ensure you’ve looked into how this will affect you. Government websites can provide some great advice. However, if you need more information, you might also consider consulting an expert.
Don’t forget to consider the finer points. For instance, you might not have considered things like local holidays, which can be vastly different to those in Australia.
This doesn’t need to be a pitfall – in fact, China’s “Singles Day” (11 November) is the biggest online shopping day of the year, so being aware of this in advance is an excellent way to help you plan and boost sales in this market.
3. Invest in local SEO
SEO is an excellent way to reach new international customers, and should be built into your expansion plan from the outset.
Even if your target market is English-speaking, you can’t assume keywords will remain the same. Start by researching local keywords, as well as taking a look at your competitors and how they are managing SEO.
Targeting the wrong keywords can lead to low traffic and a poor conversion rate, so this is important to get right from the beginning.
4. Manage international payments
Foreign exchange is part and parcel of selling overseas, and unfortunately, that means navigating constant fluctuations in exchange rates. If you don’t want to lose out to poor exchange rates or crippling transfer fees, it’s critical to pay attention to currency.
Partner up with a payments company that goes further than offering transparency and competitive exchange rates, which you should consider to be the basics.
Some companies offer a tailored service for online sellers, helping you save money on both fees and exchange rates with virtual currency accounts ready to plug straight into your chosen ecommerce platform.
5. Partner for quality delivery
As you’ll know from your experience selling to customers in Australia, quality delivery is critical to ensuring a smooth end-point to the buying process and continued customer satisfaction.
It can be difficult to create a consistent delivery experience through a series of local suppliers, so it’s worth looking to a global delivery company whose specialist service is both cost-effective and gives customers control and visibility over their shipments.
Look for a quality provider that can get you safely over the line, leaving you with nothing to worry about except a host of five-star reviews.
About the author
Jake Trask is FX research director at OFX , a specialist international transfer company with individual and corporate clients.