By Aaron Smith, KX Pilates founder Many in the franchising industry believe that you shouldn’t recruit franchisees with zero business experience. Here’s why I think business experience matters less than you think. There’s a standard list in franchising that outlines what traits potential franchisees should have and ‘past business experience’ or ‘business acumen’ is often Read More…
How to keep your customers happy
Thu 18 October 2018 - 11:26 amHot Tips | Sales
Launching a company is tricky, but staying in business over the long-term is even more of a challenge. One key component to finding success for years to come is that you’re able to keep your customers happy.
The reality is that you’ll struggle to stay afloat when you aren’t able to build a solid book of business and reach your sales goals. It’s important to focus on a few critical aspects that will help to ensure you’re able to accomplish this goal and not have to shut your doors prematurely. Continue to work hard and stay focused on your client’s needs as you work through any issues that are holding you back from greatness.
- Deliver exceptional products or services
Keep your customers happy by continuously delivering exceptional products or services that they’re pleased with after purchase. You can do this by supplying your employees with the proper tools they need to do their jobs such as CircuitStudio powered by Altium. You need to be set up for success internally if you want to be able to deliver on your process to those who matter the most, your customers.
- Gather customer Feedback
The only true way to know how yourbusiness is honestly doing is to ask the people who use your products or services. It’s in your best interest to be proactive and gather customer feedback on a regular basis so you can gauge how you’re performing. This will give you a heads up if there are any major obstacles standing in your way and ideas for how to overcome them. Your clients will be happier when they’re being heard and listened to, instead of ignored by you.
- Respond to them in a timely manner
It’s extremely critical to be responsive and polite to customers when you’re running a business. Not only give them multiple channels to reach youbut make sure someone’s getting back to them with answers in a timely manner. In urgent or serious cases, it’s probably best to pick up the phone and have a conversation with the person who’s feeling frustrated. Keep your customers happy by letting them knowyou’re always available to listen and address their concerns.
- Create valuable content
You can keep your customers happy by providing them with valuable contentthrough your email marketing campaigns and blog. This is a way for you to show you’re an authority figure in your industry and give back to your customers all at the same time. Use this as an opportunity to thank them for their business and help make their lives easier any way you can. Make sure someone’s on the other end replying to any comments or responses that come in related to your content.
It takes an extra effort to keep customers happy, but the rewards are well worth the hard work. Use these tips so you can build a thriving business and not have to worry about losing valuable customers along the way. Focus on your clients and not overpromising and you should experience a lot of positive feedback as time goes on.
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