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Is outsourcing a positive or negative for businesses?



Expert | Opinion | Professional Services | Startup | Tips | Advice

By Loren Webb

Jacqui Miller, founder of Dynamic Business Outsourcing Solutions (DBOS), believes that the right kind of outsourcing can be instrumental in accelerating business growth and financial wellbeing.

Outsourcing can be viewed as negative, particularly by unions and job hunters, however with changing work cultures and technological advancements, outsourcing is now more widely available as an option for companies than ever before.

Jacqui Miller has helped many start-ups get going across all industries – from marketing and hospitality to even travel – and so she understands the challenges that businesses can face when first building up their brand and scaling up their business. Outsourcing could be the solution for many start-ups to become more financially efficient and confident, according to Jacqui.

She has summarised her thoughts on businesses outsourcing, drawing on the positives that can come about if it’s done correctly.

“Outsourcing, or rightsourcing as we call it, is an extremely sensible approach to business growth and operations. Rightsourcing is about selecting the right or best source of services that suits the business whether it be in-house or using outside third party services that virtually become an extension of your business.

Outsourcing has been around for some time, but now even small to medium size business owners can also utilise these services giving their businesses a fighting chance to compete and grow. The key to building and growing a small to medium size business or startup is working with the right people and making the most of the limited resources you have.

In my experience, businesses that rightsource grow faster, are better managed financially and tend to make greater investments in their local community, whether it be through local jobs, local sponsorships or local spending.

Businesses that rightsource are more confident financially because tasks that are not required to be done inhouse are undertaken elsewhere for much less cost – meaning the business has more money to invest in other places.

Thanks to technology, rightsourcing is incredibly easy. People can work from anywhere as long as they have access to the internet and most businesses operate with cloud based systems whether they be for communication, accounting, sales, or marketing.

Many business owners attempt to run all aspects of the business themselves, but this can be difficult if the business is new, the team is small, or the expertise isn’t there.   To grow and be successful, you’ve got to share the load, especially with someone who can do it better and faster, and this often means working with experts in the field needed.

Rightsourcing enables small businesses to compete and grow by reducing wage costs and increasing productivity. It gives businesses, especially start-ups, the two most important aspects needed for success: more time and money.”

Jacqui’s advice is to firstly know where to place work and what work to place. Her best tips and tricks on outsourcing for positive results are:

– Keep services in-house that involve building customer relationships in person

– Outsource services and tasks that can be done from a computer

– Outsource services that involve communication via email, chat or over the phone – or even via screen, ie, ZOOM, WhatsApp, Skype, etc

– Outsource services that can be done significantly cheaper without impacting client relationships

– Find a good company to work with.  Do your research, speak to others and read reviews

Jacqui Miller is the founder of Dynamic Business Outsourcing Solutions, which is one of the leading providers of outsource services for Australian businesses. 

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