Trent Innes

Is your customer service stuck in a bygone era? Explore strategies to modernise your approach and leave the competition in the dust.

The decision to make your first hire is a sign of growth and success; a watershed moment for any business. Unfortunately, for over one-third of Australian small business owners taking on staff also means adding hours of payroll documentation and processing onto their workload every week. Something they might not expect.  Most people don’t start […]

The Australian shopping experience has evolved dramatically over the last decade. Emerging global high street outlets vie for space among newly expanded independent retailers as each offer unique products and services to towns and cities. At the same time, online retail has experienced a boom; widely adopted by business owners and shoppers alike.  Despite the […]