In today’s highly competitive business environment, the customer experiences a brand delivers are its single biggest differentiator, outpacing even product, price and quality. In fact, Gartner found that 89 per cent of businesses compete mostly based on customer experience. This begs the question – what kinds of experiences keep consumers coming back? Today’s customers are Read More…

Sydney-based med-tech startup, loop+, has recently landed on a $3M venture capital investment led by icare Foundation, Silicon Valley-based Yamaha Motor Ventures, Giant Leap Fund, Eleanor Venture and local angel investors. With a collective of platforms developed for wheelchair users to monitor their health, loop+ provides a collaborative space for individuals, their care teams and Read More…

A community of Australian startups have partnered up to establish the Envirotech Alliance, an initiative focused on creating scalable solutions to help protect the environment and tackle climate change. Led by technology advocacy body TechSydney, the Envirotech Alliance is a partnership with SparkClub, a community of energy tech professionals and founders, Fishburners, Australia’s largest startup Read More…

Opyl has pivoted directly into the AI tailwind that is transforming healthcare. Like a super powerful industrial magnet, we use AI to identify and gather data into groups with the ability to predict, analyse, quantify and visualise real world data far more accurately and faster than any person could do. Our company uses AI to Read More…

Data privacy is a non-negotiable in today’s workplace. But data protection can be complex to implement and difficult to monitor risk, meaning that not all organisations have the capacity or the expertise to keep up to scratch. According to the Office of the Australian Information Commissioner (OAIC), data breaches in Australia have increased by 700% Read More…

In mid December, LinkedIn revealed that Artificial Intelligence (AI) Specialist was the top emerging job for 2020; this may not be of much surprise but it does beg the question of what AI specialists actually do, and what the job entails. What are the exact skills and knowledge businesses need from AI Specialists? Artificial Intelligence is a huge Read More…

Global cybersecurity company, Forcepoint, has recently unveiled the results of an Australian study conducted by IT analyst firm Frost & Sullivan. Half of the respondents believed that digital transformation is hindered by cyber risks. The findings show that Australian businesses of all sizes have a concerning approach to digitalisation – in that they don’t involve Read More…

2019 has been the year of customer empowerment. The days of struggling to get hold of a customer service agent are over. Due to the proliferation of technology, streamlined communication between consumers and businesses has never been so strong. As part of this advancement to bring customers and agents closer together, conversational interfaces, such as Read More…

Energy infratech start-up, Aurtra, has received a total of $2 million from Australia’s largest angel investment group, Sydney Angels, venture fund, Uniseed and other investors. Aurtra, a start-up based in Brisbane, was co-founded by Terry Woodcroft, Stephan McRae, and Richard Harris, who each have extensive experience launching new international products from Australia and growing businesses. Read More…

Tech-averse SMEs are missing out on the benefits that technology can provide for their business through the use of accounting software, apps and add-ons.  Forty-one per cent of accountants and bookkeepers say at least half of their small to medium sized enterprise (SME) clients provide paper documentation rather than electronic documentation, research by MYOB has Read More…

If you’re a marketing manager or business owner, you may be interested in hearing the news from MessageMedia – that sending a text (SMS marketing) is currently the most effective marketing method. Today, people are time-poor and have a short attention span – we all know this first-hand. Add those two things together, and it Read More…

The tech industry is fluid and rapidly evolving alongside a raft of new innovations. There is one constant throughout all of this: demand for workers. Many young Australians rule out the idea that they can work in tech because they lack a degree specialising in an area like Computer Science or Information Technology. However, the Read More…

A vast array of digital tools are available for SMEs to connect with their customers and grow their business, however, it can be challenging to keep up with the constant emergence of new technology. My work as Gumtree’s Head of Motors, which sees me in charge of driving growth for the platform, is driven by Read More…

New data has revealed that 83 per cent of organisations are using payroll technology developed 20 years ago or more. The findings come at a time when a wage underpayment epidemic is sweeping across some of Australia’s biggest companies… The data comes from the 2019 Payroll Benchmarking Report, an annual study by the Australian Payroll Read More…

Today, while our phones are never out of reach, we largely avoid talking on the phone. Ironically, most people use mobile phones primarily for email, texts, internet search, social media and other apps rather than as a phone (ie. to make and receive calls)! Why? It’s true that there are many other forms of digital Read More…