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Hard data for easy customer conversations

Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays...

Speaking to Gen Y – what’s the cost of getting it wrong?

It’s no secret that Gen Y is not like any preceding generation. They have grown up as digital natives with technology and social platforms...

Tweet your customers better with Twitter

Twitter can now be integrated into your contact centre, with new software from IPscape allowing tweets to be responded to by your customer service representatives in a timely fashion.

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“We have to be bold and visionary”: Sally-Ann Williams

Sally-Ann Williams is the CEO of Cicada Innovations, one of Australia's leading deep tech incubators. Before joining Cicada, Sally-Ann was an Executive...

Navigating the 2020-21 Budget: Top tips for businesses

Business investment is a key theme in the 2020-21 Budget. Treasurer Josh Frydenberg announced tax changes that are a “game changer” in...

Has the Budget delivered for small businesses?

Guest authored by Sam Allert, CEO of Reckon With 23 per cent of small businesses concerned they won't exist...

What the Budget means for startups

In what is being dubbed the "jobs budget" the 2020-21 Budget was the opportunity for the Morrison Government to lay out the...

Government backflips on RDTI cuts with a $2 billion boost

Last night, the Government announced a $2 billion investment into Research & Development Tax Incentives (RDTIs), scrapping a previously proposed $1.8 billion...

Female founders deem Budget ‘A step forward, but more to be done’

Whilst largely satisfied with the way the Budget has catered for women, female founders are saying there is room to create greater...

“The $1 trillion budget deficit”: Economists on the 2020-21 Budget

The 2020-21 Budget delivers the biggest Australian deficit since World War 2. The Government’s fiscal stimulus of $51 billion during the GFC...

Budget 2020-21: What’s in it for businesses?

This year, Australia will see a $213.7 billion deficit. “Our economic response has come at a significant cost,” said...