$3.17 billion in revenue lost annually due to poor online customer service
Businesses must invest in their online customer service as COVID-19 has driven up consumer demand for more virtual support.
Let’s Talk: Diversity
Diversity in the workplace is not only a pressing social concern, but is intrinsically tied to your business model. Having policies that...
Australians have little trust in Artificial intelligence, new study shows
A new study has shown that Australians are generally unwilling to sign off on wide-spread use of Artificial intelligence (AI), with less...
ASIC’s 2021 regulatory agenda: Consumer-centric DDO and responsible lending
Earlier this week, ASIC Commissioner Sean Hughes outlined ASIC’s expectation that issuers and distributors of financial products adopt a “consumer-centric” approach when...
Meet the Australian founder using drones to plant thousands of trees a day
Dr Susan Graham is the Chief Executive Officer and Co-Founder at Dendra Systems, an environmental restoration company founded in 2014. Based in...
‘The beating heart of communities’: Why small businesses are culturally essential
A new study has been released highlighting the essential role small businesses play in shaping communities, with Australian consumers revealing their affection...
The Changing Face of e-commerce in China
While China offers Australian exporters unprecedented opportunity in terms of potential customers, entering the market doesn’t come without risk. One cost-effective way for...
Tech creators describe Prime Minister’s digital strategy as ‘paradoxical’
The Prime Minister has encouraged businesses to “be the best at adopting” technology but has cautioned against becoming “one big Silicon Valley.”...
Small businesses to be disproportionately impacted by reduced exports to China
Small Australian businesses will be hurt the most if trade relations between China and Australia falter.
While large companies...
How focusing on a unique part of the problem led to 13,361 per cent growth: With You With Me
With You With Me (WYWM) is a workforce technology platform that helps upskill veterans through training, education and recruitment. In 2019, WYWM...
Rural small businesses given boost through PayPal and Buy From the Bush ecommerce platform
Paypal and Buy From the Bush (BFTB) have launched an online marketplace for rural small businesses to expand their reach through ecommerce.
‘Young people have been disproportionately affected’: Taj Pabari
Taj Pabari is the CEO of the Australian School of Entrepreneurship (ASE), was named the Australian Young Innovator of the Year in...
Let’s Talk: Success Secrets
Success looks different for each business. There is a huge variety in the business models that we hold up as success stories....
Unfair dismissal claim against Deliveroo may have widespread consequences for the gig economy
A former rider for Deliveroo has taken the food-delivery service to the Fair Work Commission (FWC) in an unfair dismissal case.
Buy now, pay later made easy for SMEs as Zip partners with Visa, Apple, Google
Zip has announced its partnership with Visa, Apple and Google to allow many more small businesses to accept buy now, pay later...
Meet the woman behind the digital support network for regional businesses
Jordana Edwards has lived in Pottsville in regional New South Wales for the last 15 years. The town of just 6000 people...
Australia’s unemployment rate is creeping up but the real danger is underemployment
Australia’s unemployment rate increased to 6.9 per cent in September, however Australians should be focusing on another more troubling labour statistic.
Helping Australian businesses through COVID-19
As we continue to navigate the impacts of the global pandemic, Export Finance Australia is supporting Australian businesses with access to finance. Without a doubt, new...
‘Innovate or perish’: Martin Duursma
Martin Duursma is a Partner at Main Sequence Ventures. Prior to Main Sequence Ventures, Martin co-founded Datapac Australasia and then went on...
‘We have to be bold and visionary’: Sally-Ann Williams
Sally-Ann Williams is the CEO of Cicada Innovations, one of Australia's leading deep tech incubators. Before joining Cicada, Sally-Ann was an Executive...