Tags Fifth Quadrant

Tag: Fifth Quadrant

NSW Business of the Year announced

Fifth Quadrant was named the winner of the Telstra NSW Business of the Year Award and the Medium Business Award this week.

Consumers prefer web chat for customer service

Web chat is the preferred channel for consumer customer service according to a new report from Fifth Quadrant.

The disconnect between social media and customer service

New study by Fifth Quadrant found that 70 percent of Australian companies are offering social media as a customer service channel, while only 31 percent of consumers are making any use of it.