Tag: Review
Defamation and online reviews: What are your rights?
Has your business ever had a bad online review? The traditional advice has been to shake it off and move on. That’s precious little...
Meriton manipulated their TripAdvisor rating by preventing guests from posting bad reviews
The Federal Court has found that accommodation provider Meriton engaged in misleading or deceptive conduct by implementing a strategy to minimise the number of...
Negative feedback: it’s a gift, don’t waste it
User generated content has revolutionised the way we exchange information about businesses. Whether you’re looking for a hairdresser, restaurant, film or holiday recommendation, ratings...
Why SME mustn’t be afraid of online reviews
Customers have never previously had such a powerful voice thanks to the ever-growing capabilities of the internet and social media. The customer voice has...
A fresh outlook, a second opinion, a critical friend: the case for business consultants
In some ways, running a small business is a lot like being a plate spinner, especially if you're overseeing several projects. You'll need excellent coordination...
Too good to be true: why a negative review could be exactly what your business needs
With more Australians turning to ratings and review sites to help them make purchase decisions, it is imperative that businesses have a strategy for...