If all an employee wants to do is order some paper for the photocopying machine, the process to do this should be easy and intuitive. Unfortunately, most businesses don't succeed at this. But, if you make your procurement process as simple as Amazon and eBay do, staff won’t bypass your systems – they’ll embrace them.
Do you know what determines the success of a software implementation? According to the experts, you need to know what you want, which provider you want it from and how to stay focused on the solution you have in mind.