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Strategy
  • April 23 2018 The huge gains of incremental improvements

    It’s a sobering exercise to consider where Australia ranks when it comes to global productivity levels. When the OECD compares countries by GDP generated per hour worked, Australia scrapes in at just 14th in the world.[1] We’re lagging the likes of Ireland, Germany, France and the United States. So, what’s the reason for this lacklustre Read More…

  • April 18 2018 Why youth homelessness is a business problem and how SMEs can make a positive difference

    Today is Youth Homelessness Matters Day. Homelessness is often seen as a challenge for governments and charities to solve, but the private sector can play a part too – beyond throwing money at the issue. Youth homelessness is growing at an epidemic rate, and SMEs should take notice. These young people are future job candidates Read More…

  • April 17 2018 Is your intuition costing you business?

    If you’re a small business, here’s an interesting question for you… what does your gut tell you about your business performance? For many Australian SMEs, the answer would likely be: not much. According to research by the Commonwealth Bank of Australia, almost 62 per cent of SMBs lack any form of reliable data strategy, preferring Read More…

  • April 16 2018 Oops… my business made a pricing mistake

    In my recent article, How to work out what price to charge, I discussed how pricing is one of the most crucial decisions business owners and managers must make, while touching on the eight rules for pricing effectively… But what happens when you get pricing wrong and how do you recover from pricing mistakes? In this Read More…

  • April 10 2018 The Workspace Revolution is Coming

    In recent years, disruptive forces have transformed how we think about entire industries. Spotify with music. Uber or Lyft with transport. Netflix with television programmes and films. Technology has changed the way that we think about things that we used to take for granted. Slowly but surely the way in which we think about offices, Read More…

  • March 29 2018 There are two types of companies: Those who know they’ve been hacked & those who don’t

    “There are only two types of companies: Those that have been hacked and those that will be hacked.” – Robert S. Mueller, III, former Director of the FBI and now Special Counsel into the Russian interference of the USA election, made this famous quote. But almost by the time he made it, it was out of Read More…

  • March 21 2018 Why creating an inclusive workplace is crucial

    Today is Harmony Day, the annual Australian holiday recognising our multiculturalism and different backgrounds. It’s a great opportunity as a workplace to celebrate what makes us as individuals different and unique, as well as what makes us inclusive as a society. We celebrate Harmony Day as Harmony Week every year. It gives everyone in the Read More…

  • March 16 2018 Customers are the endgame: how to thrive by keeping them in a constant loop of feedback

    Regardless of the shape, size or industry of a business, the endgame is, and should always be, the customer. Whether that be a direct consumer, another business or the wider community – they’re what keeps the business ticking. As a company dedicated to getting Aussie’s the best bang for their buck, we’ve focused on keeping Read More…

  • March 14 2018 Why promoting your employees to partners in your business is great way to ensure retention

    Retaining key employees can be a struggle, particularly when they are talented and experienced. Research from the Australian Human Resources Institute Pulse Survey on Turnover and Retention reported that in 2016 employee turnover was as high as 16%, which had increased by 3% from 2012. With the rise of social media and professional networking sites Read More…

  • February 21 2018 Three critical skills your people need in order to be world-class innovators in your business

    What do Steve Jobs, Albert Einstein and Pablo Picasso have in common? They are all thought of as born innovators. Creative geniuses. The myths and stories surrounding these three people support the notion that one is either born an innovator… or not. And if not, perhaps consider a career in accounting. (That’s a joke – Read More…

  • February 16 2018 The search for the Holy Grail: Four Challenges You Will Face When Trying to Sell Your Business

    The ‘Holy Grail’, for many business owners, is to launch a business, grow it, sell it at a profit and retire early. Even for entrepreneurs who are committed to their business for life, the mere knowledge that they could sell if they chose provides a security blanket. However, selling a business can be a complex Read More…

  • February 5 2018 How to work out what price to charge

    The price that is set for products and services is one of the most crucial decisions business owners and managers must make in a business. Entrepreneurs, new businesses and small business often give too little thought to this highly complex matter and the consequences can be dire. Pricing requires thought and an understanding of the Read More…

  • January 31 2018 Businesses with multiple service channels are ‘scrambling’ to meet customer expectations

    Leading companies across a range of sectors – including finance, utilities, government, education, automotive and telecommunications – need to lift their game when it comes to customer experience (CX), a new study reveals. CX consulting firm, Customer Service Benchmarking Australia (CSBA), studied 3000 customer interactions with 136 companies in Australia, assigning each a score out of 100 Read More…

  • January 12 2018 Why small businesses need general managers

    As anyone who starts a business will tell you, the time and effort required to move from startup to sustainable small business is intense and as a founder you’re always juggling roles and priorities. In this process. you also usually work out where your time is best spent and the need for delegation in order to Read More…

  • January 12 2018 Tackling the 457 visa issues: The technology skills your employees can learn online

    Technology’s domination of the working world is all but complete. Recent data from the Australian Bureau of Statistics[1] (ABS) revealed the number of people working in the IT industry has soared by 20 per cent in the last five years. And it is no surprise that the local tech industry recently made to the global Read More…